What is the Clarus Marketing Group Complaints Resolution Process?
Clarus Marketing Group, LLC, is the parent company to FreeShipping.com, their flagship website where they bring to the public some of the most utilized members-only rewards packages anywhere on the Web. These packages are a result of their valued relationship with merchants in the ecommerce industry for over ten years, which have resulted in a level of trust in the company that is hard to match. Through these working relationships, their rewards packages offer their members things like free shipping, free return shipping, and consumer protection plans. And perhaps the reason both customers and partners continue to come back, month after month, is not only because they offer such a great product, but because of the top-tier customer care that comes with it.
Clarus Marketing has always believed that what makes any online deal or members-only program really work is cooperation between the seller and the receiver of the rewards package. They know that to get the most from your membership, you will need to learn about it and how to implement it in the best ways possible. And at Clarus Marketing Group, complaints aren’t something to run from but something to put to work on making the company better.
To that end, I think one of the best features of their program that puts them above the rest is their 24 hour per day, 7 days per week customer service phone line. This may not seem like a big deal to an average online shopper. But for fierce bargain hunters, and us couponing enthusiasts a reputable and informed customer service staff, ready and waiting at any given moment, can be a total game changer. Any issues are dealt with professionally and the company also works to right the situation as quickly as possible. But moreover, their customer service department utilizes feedback in a way most companies never do. They use it to build a rewards package that is just as much a creation of the members as it is a creation of Clarus. That’s why it’s called a companion shopper: it’s you and your pal finding the best ways to save money online. You can see what I mean about the FreeShipping.com phone number and the amicable staff by calling them up at 800-869-5597. They are happy to answer questions for anyone, members and non-members alike, and they always love to hear from new or potential customers!